Frequently Asked Questions

1What services does Aurora Holidays offer?
Aurora Holidays provides complete travel solutions including luxury holiday packages, flight bookings, airport transfers, guided tours, and personalized travel planning.
2Can I customize my holiday package?
Yes, we specialize in handcrafted itineraries. From destination choices to hotel preferences and unique experiences, every detail is tailored to your vision.
3How do I book with Aurora Holidays?
You can contact us via our website, email, or phone. Our travel consultants will assist you through every step of the booking process.
4Do you offer group travel or corporate packages?
Yes, we arrange group travel, corporate retreats, incentive tours, and destination events with seamless coordination and premium service.
5What destinations do you cover?
Aurora Holidays offers both domestic and international travel options, including exotic islands, cultural cities, nature escapes, and hidden gems worldwide.
6Is customer support available during my trip?
Definitely. Our support team is available 24/7 throughout your journey to assist with any needs or unexpected changes.
7Can I make changes to my itinerary after booking?
Yes, depending on availability and provider policies, we do our best to accommodate changes to your plans.
8What payment methods are accepted?
We accept major credit/debit cards, bank transfers, and select digital payment options for your convenience.
9What is Aurora Holidays’ cancellation policy?
Our cancellation policy varies depending on the services booked. Full details will be shared at the time of booking, and we always aim to provide flexible solutions.
10Do you provide travel insurance?
While we do not sell travel insurance directly, we strongly recommend it and can guide you to trusted providers.